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TO CONTACT
US: Please direct all non-urgent phone calls, faxes and correspondence to our main office in Loxahatchee (Palms West) at the
numbers and address below. We answer phone calls Monday through Friday from 9 am to 5 pm. We are closed for lunch from 12
noon to 1 pm.
IF YOU HAVE AN EMERGENCY: please call 911 or go to your nearest emergency room.
If you
have an urgent matter during office hours, please call our main office. If you do not get an answer, our lines may be full.
If possible, please call back or leave a message. If it is an urgent matter that cannot wait, please call our after-hours
urgent line listed below.
REACHING A PROVIDER AFTER HOURS: If you have an urgent matter after hours that cannot
wait until the office is open, we will make every effort to have a physician or nurse practitioner available
by phone. If it is an emergency, however, please call 911 or go to your nearest emergency room. Although we will make every
effort to call you back as soon as possible, occasionally circumstances may prevent us from returning your
call in a timely manner. If your matter is urgent, please call your 911 or your primary care physician or go to your nearest
emergency room. PLEASE NOTE: Because the on-call physician does not have access to patient records for verification, we regret
that they will not be able to call in prescription refills under any circumstances. Instead, please ask your pharmacy to give
you enough doses to last until the next business day.
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